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It is our belief that the cost of shipping should never be a factor in your decision to purchase. We stand by our choice to have a flat shipping rate so the majority of your money should go towards yarn.
We strive to have a fast response time and reliable customer service. Please allow 24 hours for all inquires before following up.
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If you are not completely satisfied with your order, please contact us within 7 business days of receiving your order. Items must be sent back in the condition received for resale. A refund or exchange will not be granted for items that are used, soiled, or reskeined. Refunds and exchanges are handled depending upon the nature of the issue. Return shipping and re-shipping costs may apply. Returns/ Exchanges will not be granted for Club Yarns or custom orders.
Canada Post Shipping Estimates:
Please allow 14 business days for Canadian packages and 25 business days for international packages. Only after this point does Canada Post consider the package as lost. After this point, please contact us and we will submit a ticket with Canada Post. If your order has been returned to us, we will contact you to remedy this and have it shipped out again.
All prices are displayed in either USD or CAD. You can pay in either currency depending on your location.
Unfortunately, coupon codes are time sensitive and cannot be renewed. Coupon codes can only be used at checkout and cannot be applied retroactively.